The confirmed purchase and fulfillment path appears on each eligible product and in checkout. Amazon affiliate purchases are placed and serviced on Amazon.
Shipping options
Available services and any charges are calculated from the complete delivery address and shown at checkout.
Eligible destinations
If checkout does not offer a service for an address or item, delivery there is not available.
Order updates
When a fulfillment source provides tracking, it appears with the order details. Initial carrier scans can take time to appear.
Cozy Hugs Shipping Policy
Shipping information for Cozy Hugs orders
1. Order Processing
Cozy Hugs is an online pet supplies store. Orders are normally processed Monday through Friday, excluding holidays. Processing times may vary based on product availability, order volume, carrier pickup schedules, and fulfillment partner availability.
Some items may ship separately or from different fulfillment partners or distributors. If your order contains multiple items, you may receive more than one shipment or tracking number.
2. Shipping Destinations and Costs
These shipping rules apply only to products purchased directly through the Cozy Hugs checkout. Purchases completed on Amazon are subject to the shipping methods, charges, and delivery terms shown by Amazon.
- Contiguous United States and Washington, D.C.: free standard shipping is currently available with no minimum purchase.
- Alaska and Hawaii: Cozy Hugs checkout shipping is not currently available.
- Canada: the current checkout rate is $29.99 per shippable item ($29.99 multiplied by the quantity), plus applicable tax.
- Other destinations: no direct Cozy Hugs checkout shipping method is currently configured, so the order cannot be completed for that address.
The checkout displays the method and total available for the entered address before the order is placed. If no shipping method appears, please do not submit payment; contact us so we can confirm whether service is available.
3. Delivery Estimates
Delivery estimates are provided by the carrier or fulfillment partner and are not guaranteed. Weather, carrier delays, address issues, holidays, and high-volume periods may affect delivery timing.
4. Tracking
When tracking is available, you will receive tracking information by email after your order ships. Please allow time for the carrier tracking page to update after a label is created.
5. Address Accuracy
Please make sure your shipping address is accurate before submitting your order. If you notice an address mistake, contact us as soon as possible at secure contact form. We cannot guarantee that an address can be changed after an order has entered processing or shipment.
6. Missing, Damaged, or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please contact us promptly with your order number, photos of the item and packaging if applicable, and a short description of the issue. We will review the request and help with the next step.
7. Shipping Questions
For shipping questions, order updates, or help with tracking, please visit our Contact Cozy Hugs page or email us at secure contact form.
For return information, please view our Return Policy.
Amazon affiliate purchases
Amazon handles that order.
If a product button sends you to Amazon, Amazon processes payment, shipping, cancellations, and returns. That purchase will not appear in your Cozy Hugs order history or earn Cozy Points.