Returns & Refunds

Effective August 26, 2026

This policy applies to purchases completed through the Cozy Hugs website checkout. Cozy Hugs is operated by Blue Meridian Corp d/b/a Cozy Hugs.

Start a return request

Use the protected Cozy Hugs contact form within 30 calendar days after delivery. Include your Cozy Hugs order number, the item, the reason for the request, and its current condition. If an item arrived damaged, defective, incomplete, or incorrect, include clear photographs and keep the product, packaging, and shipping label while we review the request.

Please wait for return authorization and the correct destination before sending anything. Do not mail a website purchase to an Amazon retail return address or to an address printed on the shipping carton unless Cozy Hugs specifically directs you to do so.

Eligible returns

Most unused, unopened physical products may be requested for return within the 30-day window when they are in substantially the condition received and include their original packaging, labels, accessories, and components. Eligibility may also depend on product safety, hygiene, manufacturer or distributor restrictions, and applicable law.

Opened food, treats, chews, supplements, medicines, hygiene-sensitive items, used bedding or grooming products, personalized goods, digital goods, gift cards, and items clearly identified as final sale are generally not eligible for a change-of-mind return. This does not limit an available remedy for an item that arrived damaged, defective, incomplete, incorrect, or for rights that cannot be waived under applicable law.

Damaged, defective, or incorrect items

Contact us as soon as practical so we can investigate with the carrier or fulfillment provider. Depending on the facts and available inventory, the resolution may be a replacement, a refund, or another remedy required by law. Cozy Hugs covers reasonable authorized return-shipping costs when we confirm that the problem was caused by our error, a qualifying defect, or shipping damage.

Return shipping and refunds

For an eligible change-of-mind return, the customer is normally responsible for authorized return shipping and original shipping charges are normally nonrefundable. Any prepaid label, customer-paid shipping requirement, deduction, or nonrefundable charge will be disclosed before you send the item.

After an eligible return is received and inspected, an approved refund is normally initiated to the original payment method within seven business days. Your bank or payment provider controls the time needed to post the funds. Purchases made with a Cozy Hugs gift card are generally credited back to that card. Refunds and returns may reverse related Cozy Points.

Cancellations, subscriptions, and gift cards

We will try to honor a cancellation requested before fulfillment, but cancellation is not guaranteed after processing begins. Canceling a Subscribe & Save plan stops eligible future renewals; it does not automatically return an item already shipped. Gift cards and promotional credits are not redeemable for cash except where required by law.

Purchases completed on Amazon

If a clearly labeled product link sent you to Amazon and you completed checkout there, use that Amazon order for cancellation, tracking, return, and refund support. The Amazon listing, seller, and account terms govern that separate purchase. It is not a Cozy Hugs website order, even when you first discovered the product on cozyhugs.com.

Questions

Use the contact form for a return or refund question. Include the order number so we can route the request correctly.